We provide customer care solutions for smartphones manufacturers, consumers electronics manufacturers,
computer hardware and insurance providers.
MitraCare, is Authorised Multibrand Service Center for product of Apple, Lenovo, Moto,
Western Digital & Seagate. We are exist in 7 Service Centers in 7 cities in Indonesia
Sitcomasia Group is official Partner of Samsung for Indonesia, Vietnam and Philippine. We are providing
service to Samsung Customer that includes Carry-in Service and In-Home Service also.
Mitracare by Sitcomasia has over 6 years as a Apple Authorized Service Provider. Which is we have lot of experience to serve all Apple’s Customers properly. We repair all Apple’s products including international warranty.
Lenovo Mobile Service Center trust mitraCare as their Service Center in Indonesia. We serve all Lenovo Mobile products whether still in warranty coverage or not. We serve the best service repair for Lenovo’s users.
Since Motorola came to Indonesia and now they have changed the brand become Moto but still trust mitraCare as a Authorized Service Center. We serve both of products Motorola and Moto.
PT Sitcomtara member of Sitcomasia Group, we are the official Partner of Samsung for INDONESIA in Sumatera & Java area, with total of 21 Customer Service.
Seagate Exclusive Swap Center located in Ruko Cempaka Mas managed by PT Sitcomasia Prima Utama, member of Sitcomasia Group.
Through mitraCare Duta Merlin, Western Digital including SanDisk trust mitraCare as a their RMA swap center. It means WD’s customers can claim the warranty in mitraCare.
We know running the operational with high standard, coordination with partners and giving the best service to customers simultaneously are not piece of cake. We measure the productivity through Dashboard Monitoring System to ensure maximal output. Not only DMS, currently we are using system in almost division to make paperless and easy to track.